If Cyberfrog Design are providing your website emails you may want to set them up on your phone or an email client, e.g. Outlook, Live Mail, Thunderbird (download Thunderbird), on your PC*.


You will need the email address that was created for you and the password. These will have been sent to you. To set them up follow these instructions:


PC


1. Open the email program you will be using and select 'Add Account' (or similar).

2. Enter the onscreen instructions and put these details in the required fields:

  • Email address
  • Password
  • Your username is your FULL email address
  • Set incoming and outgoing server to mail.yourwebsite.co.uk

3. That's it.


Smartphones (Android & Windows)


1. Go to your email settings and select 'Add Account' (or similar).

2. Enter the onscreen instructions and put these details in the required fields:

  • Email address
  • Password
  • Your username is your FULL email address
  • Set incoming and outgoing server to mail.yourwebsite.co.uk

3. That's it.


iPhones, iPads & Macs


The setup on Apple devices is slightly different so click this link for instructions: https://cyberfrogdesign.freshdesk.com/support/solutions/articles/5000542418-website-email-for-iphones-and-ipads


Webmail


Your website email also comes with free webmail which you can access to send, receive and read emails from any device. To access your website email follow these instructions: https://cyberfrogdesign.freshdesk.com/support/solutions/articles/5000545035-accessing-your-website-email-online


*PLEASE NOTE that due to the vast range of devices, operating systems and email programs/clients available, we do not offer setting up of emails on clients' devices as a service - this is an IT/tech matter and while we can provide basic help and advice in these troubleshooting articles we are not experts on all phones and computers and we therefore may not be able to diagnose why your device may not be sending or receiving mail if it is not working properly. However, you can always access your mail from our server by following this tutorial: Accessing your email online